Returns & Exchanges Policy
We want you and your dog to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused gear in its original packaging. Please ensure items are free of pet hair and dirt to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the gear is clean and in resalable condition.
Ship the Items
Print your prepaid shipping label from the portal or use your preferred carrier to send the package to our European distribution center.
Receive Your Refund
Once our warehouse inspects the return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing